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Fred Frederick Chrysler Dodge Jeep Ram has partnered with Fidelity Warranty Services, Inc., a trusted provider with more than 13.4 million contracts world wide to enhance our services in protecting you and your vehicle's performance.

For over 40 years, Fidelity Warranty Services, Inc. (FWS) has provided valuable products and services to protect your vehicle investment when you need it most. As a valued FWS customer, you can rest assured that your service contract will be honored for covered repairs at over 6,000 participating service centers nationwide.


Vehicle Service Contract

High Mileage Contract

Road Hazard Tire & Wheel

 Tire & Wheel Bundle

Car Care Service Plan

Term Care Select

Total Loss (GAP) Waiver

Ding Shield

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Frequently Asked Questions


Q: When does coverage begin?
A: Coverage begins as specified in the "Service Contract Period" section of your Service Contract.

Q: If I sell my vehicle, is my Service Contract transferable?
A: Yes, your Service Contract is transferable to the new owner. A Service Contract may enhance the value of your vehicle and is a great benefit for the buyer, which may help you sell your vehicle faster and at a higher price.

Refer to your service contract for details about the transfer process and any applicable fees.

Q: Does my Service Contract cover parts and labor?
A: Yes, parts, labor, and fluids for covered components (as specified in your Service Contract) and applicable taxes, less a deductible, are covered by your Service Contract.

Q: Is there a deductible?
A: Yes, your Service Contract will have the deductible that you select, per repair visit.


Q: How do I begin a claim?
A: The process is simple. If your vehicle needs repair, if possible, bring the vehicle to your selling dealer. If you cannot do this, please follow the instructions on your Service Contract and all the toll-free number indicated on the bottom of your contract and a claims analyst will assist you.

Claim payments, less a deductible, may be made directly to the repair facility. There is no paperwork for you to fill out, and since payments are made to the repair facility, there's no wait for reimbursement.

Q: What are the hours of operation for the claims group?
A: 8 a.m. to 9 p.m. ET - Monday to Friday, 9 a.m. to 4 p.m. ET - Saturday

Q: Where can I take my vehicle to use my maintenance coupons?
A: You should return to the dealership where you purchased your Maintenance Contract or contact Fidelity Warranty Services at (800) 327-5172 for additional instructions.

Q: Can I be sure any valid Service Contract claim I have will be paid?
A: Rest assured, Fidelity Warranty Services, through its affiliated companies, has more than three decades of experience with millions of service contracts in force. All service contracts are fully insured and backed by Courtesy Insurance Company, which is rated A (Excellent) by A.M. Best Company.
And, because claims are paid directly to your repair facility, you do not have to wait to get reimbursed or worry about completing any complicated paper work.


Q: How do I purchase a Service Contract?
A: Contact our Finance Office here at Fred Frederick CDJR to explore and purchase a service contract.


Fred Frederick Chrysler Dodge Jeep Ram, Easton

8562 Ocean Gateway
Directions Easton, MD 21601-7152

  • Sales: (410) 994-2795
  • Service: (410) 449-2909
  • Parts: (410) 994-7582


  • Monday 09:00AM - 08:00PM
  • Tuesday 09:00AM - 08:00PM
  • Wednesday 09:00AM - 08:00PM
  • Thursday 09:00AM - 08:00PM
  • Friday 09:00AM - 08:00PM
  • Saturday 09:00AM - 05:00PM
  • Sunday Closed



In the unfortunate event you experience a total vehicle loss due to theft or accident.

It's called the "gap". It's the difference between the Amount Owed on your Retail Installment Sales Contract/Lease Agreement and the Actual Cash Value of your vehicle at the time of Total Loss. If you car is determined to be a Total Loss, this "gap" could translate into thousands of dollars that you would still ow after the settlement from the auto insurance company. There are limitations and exceptions, so please see your GAP contract for the details, terms, and conditions.