Frequently Asked Questions
COVERAGE
Q: When does coverage begin?
A: Coverage begins as specified in the "Service Contract Period" section of your Service Contract.
Q: If I sell my vehicle, is my Service Contract transferable?
A: Yes, your Service Contract is transferable to the new owner. A Service Contract may enhance the value of your vehicle and is a great benefit for the buyer, which may help you sell your vehicle faster and at a higher price.
Refer to your service contract for details about the transfer process and any applicable fees.
Q: Does my Service Contract cover parts and labor?
A: Yes, parts, labor, and fluids for covered components (as specified in your Service Contract) and applicable taxes, less a deductible, are covered by your Service Contract.
Q: Is there a deductible?
A: Yes, your Service Contract will have the deductible that you select, per repair visit.
CLAIMS
Q: How do I begin a claim?
A: The process is simple. If your vehicle needs repair, if possible, bring the vehicle to your selling dealer. If you cannot do this, please follow the instructions on your Service Contract and all the toll-free number indicated on the bottom of your contract and a claims analyst will assist you.
Claim payments, less a deductible, may be made directly to the repair facility. There is no paperwork for you to fill out, and since payments are made to the repair facility, there's no wait for reimbursement.
Q: What are the hours of operation for the claims group?
A: 8 a.m. to 9 p.m. ET - Monday to Friday, 9 a.m. to 4 p.m. ET - Saturday
Q: Where can I take my vehicle to use my maintenance coupons?
A: You should return to the dealership where you purchased your Maintenance Contract or contact Fidelity Warranty Services at (800) 327-5172 for additional instructions.
Q: Can I be sure any valid Service Contract claim I have will be paid?
A: Rest assured, Fidelity Warranty Services, through its affiliated companies, has more than three decades of experience with millions of service contracts in force. All service contracts are fully insured and backed by Courtesy Insurance Company, which is rated A (Excellent) by A.M. Best Company.
And, because claims are paid directly to your repair facility, you do not have to wait to get reimbursed or worry about completing any complicated paper work.
PURCHASES
Q: How do I purchase a Service Contract?
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